hours of the Wellness Centres /polyclinic:
A.M. to 3 P.M. on all working
days (except Sunday and holiday).
Addl. Director of the Kolkata CGHS fixes different nodal points
where Specialist consultation is available from CGHS side. At
present the nodal points are I.C. Block Polyclinic, Dover Lane
Wellness Centre, Airport Wellness Centre, Mint Colony Wellness
Centre, Belvedere Wellness Centre and Regent Estate Wellness Centre.
registration is stopped 15 minutes before scheduled closing time of
dispensary. However, no serious patient is returned back unattended
in the wellness centre.
daily return of patients is prepared and maintained by the clerk in
the wellness centre. The Chief Medical Officer In-charge ensures
timely submission of all reports /return.
Normally medicines are issued for a period of 15 days. In chronic
cases CMO I/c may issue medicines up to three months subject to
conditions as laid down.
information regarding non-available items:
The Storekeeper in consultation with dispensary Pharmacist
circulates the list of non-available medicines. This is done so that
medical officers can prescribe only the available medicines to the
patients. Similarly arrival of new medicines is also circulated by
the Pharmacist promptly to all Medical Officers. However on
computerization the the doctors
The following notices are prominently
displayed in each wellness centre:
(a) Bringing of CGHS Card is essential
during every visit.
(b) Wellness centre timings.
(c) Complaint/suggestion Book is
available with Chief Medical Officer In charge.
(d) Visiting days of various
(e) Immunization programme, well baby
clinic and antenatal programme.
(f) Name and telephone numbers of Area
(g) Important circulars and orders
issued by competent authorities.
(g) Name and telephone numbers of
(i) CMO In-charge
(ii) Addl. Director, Kolkata
(iii) Director (CGHS), New Delhi
(v) Area Welfare Officer
(vi) Help line numbers
in OPD Prescription:
card number, name, age, sex; diagnosis and treatment are written
legibly and in full. If the prescription contains more than one
medicine then each is numbered serially. On each subsequent visit
the medicines to be repeated are indicated by their serial numbers.
Quantity of medicine to be issued is written clearly.
All Medical Officers attend to
domiciliary calls from patients when necessary. Such attendance is
restricted to cases where the Chief Medical Officer In-charge is
satisfied of its necessity due to the inability of the patient to
attend the dispensary on account of illness. Domiciliary visits
except in cases of emergent nature are made before or after the
dispensary working hours. Such visits requested during the working
hours is made by the Medical Officers receiving the call and not
left to the doctor on emergency duty. In case a visit becomes
necessary during the working hours the Chief Medical Officer
In-charge is informed to ensure that as far as possible not more
than one Medical Officer is absent from the dispensary at any one
time during the working hours. Lady doctors are exempted from paying
domiciliary visits during 7.30 P.M. to 7.00 A.M